How to Monitor Digital Employee Experience and Why It is Important?

Digital Employee Experience can be understood as the quality or effectiveness of the interactions of the users with an organization’s technology within the working environment. The sudden outbreak of the pandemic, Covid-19 virus has brought significant changes in global workplaces and the employees have started working from different remote workplaces. This is why organizations are now trying to find ways to deal with the changes and ensure better satisfaction and productivity of the employees. Here, digital technologies play a vital role to help organizations. In this new working environment, evaluating and monitoring the experience of the employees has become crucial. The improvement of the digital employee experience is also important for the betterment of the employees’ productivity. There are numerous IT tools that help to assess the experience of the employees, identify the issues and monitor end-to-end workflow in an organization. The visibility of the physical end-points of the users and experience metrics are useful to recognize and remediate the issues.

Some Important Methods for Digital Employee Experience Monitoring:

The betterment of the digital employee experience is essential to make the working environment issues-free for the users. Therefore, to recognize the issues, an end-to-end view of an organization’s activities is important. The clear visibility of the applications, physical end-points, and VDI will help the IT professionals to monitor the digital employee experience and detect the issues. Two major methods for monitoring the digital employee experience are- i) Real-Time or Live Optimization, and ii) Proactive Synthetic Monitoring.

I) Real-Time or Live Optimization:

The live optimization method evaluates the live digital employee experience across several layers, such as physical endpoints, cloud, and virtual endpoints. When a certain number of users experience a specific issue in their desktops or virtual applications, this method is very much useful to find out the issue. LiveEUC environment monitoring can help the administrator to have real-time metricsdata. You can use this method to identify, counter, and remediate the issues. By using this method, an organization can have the full visibility of different remote working environments including the server and VDI. Therefore, when it comes to developing a frustration-free working environment and improving the digital experience of the employees, this method is really helpful.

II) Proactive Synthetic Monitoring:

For monitoring the accessibility of the web-network resources, VDI desktops, and EUC virtual applications, the administrators often use the proactive synthetic monitoring method. This method not only helps an organization recognize the availability of the networks, applications, and devices but also identifies the issues very early. Therefore, by using this method, an organization can learn about the issues before the end-users notice them and also solve the issues immediately so that the productivity o0f employees does not get hampered.

End-User Support:

Digital employee experience monitoring is important to provide efficient support to the employees who are working at different remote workplaces.  As the end-users need to work in the complicated VDI environment, effective support can make their job easy. In particular, when it comes to the betterment of the productivity and satisfaction of the employees, an organization must focus on monitoring the digital employee experience.