Chatbots have been around for years, but recently, as AI chatbot software has become more accessible and affordable, they’ve found their way into many consumer products and services. But what exactly is chatbot software? How does it work? And what can it do? Let’s take a look at the basics of this interesting technology!
An Introduction to Chatbots
The first thing you need to know about chatbot software is that it’s not a new idea. Ever since Apple released Siri, people have been dreaming of having their own personal assistant that they can talk to and use for just about anything—and many of them have made those dreams come true. Nowadays, thousands of brands are using chatbots for everything from giving out customer service answers to processing online orders. You may also want to include some statistics in your post such as: In fact, most large companies already have several bots in place for things like IT helpdesk questions and product-related inquiries. For example, Capital One has over 100 bots running on Facebook Messenger alone!
Use Cases For Chatbots
While chatbots certainly have their use cases, they’re not a panacea. It’s important to understand what they are (and are not) capable of doing before deciding if you need one in your life. Because let’s face it: Your time is valuable and your workload already heavy. You don’t want to spend your precious resources on software that promises to work like magic and can only disappoint you in the end. The main question here should be – how do I make my customer’s lives easier? Can a chatbot solve a problem for them or create new opportunities for me? If so, then great! Let’s explore some ideas together. If not – maybe there are other solutions out there which will meet my customers needs better than an artificial intelligence solution could ever do.
How Does A Chatbot Work
A chatbot is an artificially intelligent software program that functions as a robot conversationalist. The premise of a chatbot is to serve as an automated customer service rep for company websites and apps. Many companies, including Uber, eBay, MasterCard, and Lyft use chatbots to communicate with customers via text. Some even have built-in AI, like Facebook’s M virtual assistant and Amazon’s Alexa virtual assistant. There are also plenty of companies selling software platforms for building your own chatbot—like Gupshup or Operator—and if you want something simple (and free), there are plenty of templates online.
The Future of Chatbots in Businesses
Artificial intelligence chatbot software uses machine learning, natural language processing and artificial neural networks to carry out conversations with human users. As you might imagine, these programs can handle a lot of different kinds of queries. Unlike conventional chatbots, which rely on rules-based software to interpret user input, artificial intelligence chatbot software adapts as it’s used—which allows it to answer more questions and make more informed decisions about appropriate responses.
Conclusion
The above definitions can help you understand what chatbot software actually is, how it helps businesses and consumers, and why it’s so powerful. By knowing how chatbot software works and what exactly an AI chatbot software does for you, we hope you’ll have a better understanding of how to incorporate it into your business—and have some fun along the way!
